Refunds & Returns
For refunds and returns contact us using firstname.lastname@example.org. Any messages sent to email@example.com will be responded to within 24 hours. Please see below our return policy.
- Refunds are only issued on unused items in its unopened/undamaged packaging.
- If your item is faulty we can only issue a replacement or a credit note.
- Items that have been returned as faulty will be sent back to you if we find nothing is wrong with the purchase or if the problem is due to you.
- It’s your responsibility to return the items to us and needs to be done promptly at your cost.
- We do not refund postage costs.
Send the goods, along with a copy of your packing slip to the following address:
UK Vape Mob
Unit 2, 163-165 Great Ducie Street,
Manchester M3 1FF.
When we receive the goods, we will action your refund or exchange within one business day.